10wan is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you hold over your own information as a 10wan Platform user.
This Privacy Policy ("Policy") is issued by 10wan ("10wan", "we", "us", "our") and applies to all personal data collected, processed, or stored in connection with your access to and use of the 10wan website at 10wan.net and all associated services including account registration, casino gaming, sports betting, payments, customer support, and promotional communications (collectively, the "Platform").
By registering a 10wan account, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.
This Policy should be read together with the 10wan Terms & Conditions. Defined terms not defined in this Policy carry the meaning given to them in the Terms & Conditions.
For the purposes of this Policy, 10wan acts as the data controller in respect of personal data collected through the Platform. Questions, requests, and complaints regarding data handling should be directed to the 10wan Data & Privacy team at: [email protected].
When you register a 10wan account or interact with the Platform, we collect information you provide voluntarily, including:
When you access the 10wan Platform, we automatically collect certain technical and usage data, including:
10wan may receive information about you from third-party sources including payment processors (for transaction verification), identity verification service providers, and fraud prevention agencies. Such data is used solely for the purposes described in this Policy.
10wan uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and authentication (10wan Login) | Name, email, password, date of birth |
| Age and identity verification (KYC) | CNIC / passport, date of birth, address |
| Processing deposits and withdrawals (JazzCash, Easypaisa, bank transfer) | Payment method details, transaction records |
| Providing casino and sports betting services | Account data, gaming history, session data |
| Customer support and complaint handling | Email communications, account information |
| Fraud prevention and anti-money laundering compliance | IP address, transaction data, identity documents |
| Responsible gaming monitoring and limit management | Gaming history, deposit activity, session duration |
| Platform security and abuse prevention | IP address, device data, login records |
| Marketing and promotional communications (where consented) | Email address, betting preferences |
| Legal and regulatory compliance | All data categories as required |
10wan will not use your personal data for any purpose other than those listed above without your prior consent, except where required to do so by applicable law.
10wan processes your personal data on the following legal bases:
6.1 Service Providers. 10wan shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (including JazzCash, Easypaisa, and banking partners), identity verification providers, cloud hosting services, fraud detection services, and game software providers. All such providers are contractually bound to process data only on 10wan's instructions and to maintain appropriate security standards.
6.2 No Sale of Data. 10wan does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Full stop.
6.3 Legal Disclosure. 10wan may disclose personal data where required to do so by applicable law, court order, or regulatory authority. We will notify you of such disclosure where legally permitted to do so.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of 10wan's business, user data may be transferred as part of that transaction. We will provide notice of any such transfer and the applicable privacy terms before your data is subject to a materially different privacy policy.
The 10wan Platform uses cookies and similar tracking technologies to deliver, maintain, and improve the Platform experience. Cookies are small text files stored on your device when you visit 10wan.net.
Types of cookies we use:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect some features.
10wan retains personal data for as long as your account is active and for a period thereafter as required to comply with applicable legal, regulatory, and anti-money laundering obligations. Specifically:
Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Subject to applicable law, you hold the following rights in respect of your personal data held by 10wan:
To exercise any of these rights, contact 10wan at [email protected]. We will respond within a reasonable period. We may need to verify your identity before processing certain requests.
10wan never sells, rents, or trades your personal data to third parties for commercial purposes. Your information stays within the 10wan ecosystem.
All data transmitted between your device and 10wan is protected by SSL/TLS encryption. Passwords are stored using one-way hashing — never in plain text.
Identity verification is handled by accredited third-party providers. Your CNIC or passport data is used solely for verification and AML compliance — never for marketing.
Promotional emails from 10wan require your explicit consent. You can withdraw consent and unsubscribe at any time by emailing [email protected].
10wan does not knowingly collect data from individuals under 18. Where underage access is identified, the account is closed and data is securely deleted.
10wan implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While 10wan takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for maintaining the security of your own 10wan account credentials and for logging out of your account when using shared devices. If you suspect your account has been compromised, contact [email protected] immediately.
The 10wan Platform is strictly intended for users aged 18 years and above. 10wan does not knowingly collect, process, or store personal data from any individual under the age of 18. If 10wan becomes aware that personal data has been collected from a minor, the account will be closed, all associated data will be securely deleted, and any deposited funds will be reviewed in accordance with applicable law.
Parents and guardians are responsible for monitoring the online activity of minors in their household and preventing access to the 10wan Platform. If you believe a minor has created a 10wan account, please contact [email protected] immediately.
10wan reserves the right to update this Privacy Policy at any time. Where changes are material, we will post a notice on the Platform and update the effective date shown at the top of this document. Continued use of the Platform following the posting of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to remain informed about how 10wan protects your personal data.
For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data by 10wan, please contact our support team:
Email: [email protected]
Subject line: Privacy Request / Data Query
Support Hours: Pakistan Standard Time (PKT) hours
Response time: Typically within 24–48 hours
We will acknowledge your request and endeavour to resolve data-related enquiries promptly and fairly. Where a request relates to the exercise of formal data rights, we aim to respond within thirty (30) calendar days.
If you have questions about how 10wan handles your personal data, or if you wish to exercise your data rights, our English-language support team is ready to help during Pakistan Standard Time hours. Email us at [email protected] — responses typically within 24 hours.
Review related policies: Terms & Conditions · Responsible Gaming · About Us — all available in the site footer. 18+ only. Please gamble responsibly and in compliance with your local laws.