These Terms & Conditions govern your use of the 10wan platform. Please read them carefully before registering or placing any bets. By using 10wan you agree to be bound by these terms in full.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and 10wan ("10wan", "we", "us", "our") governing your access to and use of the 10wan website located at 10wan.net, including all associated casino games, sports betting services, payment functions, and customer support channels (collectively, the "Platform").
By accessing the Platform, creating a 10wan account, making a deposit, or placing any bet or wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and all policies incorporated by reference, including the 10wan Privacy Policy and Responsible Gaming Policy. If you do not agree to any part of these Terms, you must immediately cease using the Platform.
2.1 Minimum Age. Access to the 10wan Platform is strictly restricted to individuals who are at least eighteen (18) years of age. By registering an account, you represent and warrant that you are 18 years of age or older.
2.2 Age Verification. 10wan reserves the right to request documentary proof of age at any time. Acceptable documents include a valid National Identity Card (CNIC), passport, or other government-issued identification. Where satisfactory age verification cannot be completed, 10wan reserves the right to suspend or permanently close the account and withhold any funds pending until verification is resolved.
2.3 Jurisdiction. By accessing the Platform, you confirm that gambling is not prohibited in the jurisdiction in which you are located at the time of access. You accept sole responsibility for compliance with the laws of your applicable jurisdiction. 10wan shall bear no liability for any breach of local law by the User.
2.4 Single Account. Each individual may hold only one (1) registered account on the 10wan Platform. The creation of multiple accounts by the same individual is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of balances.
3.1 Registration Requirements. To use the real-money features of the 10wan Platform, you must complete the registration process and create an account. You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of such information thereafter.
3.2 Account Credentials. You are solely responsible for maintaining the confidentiality of your 10wan login credentials, including your email address and password. You agree to notify 10wan immediately at [email protected] if you become aware of any unauthorised access to your account. 10wan shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
3.3 KYC Verification. 10wan operates a Know Your Customer (KYC) verification programme. You may be required to submit identity verification documents prior to processing withdrawals or at any other time at 10wan's discretion. Documents typically requested include a CNIC or passport copy and proof of residential address. Failure to complete KYC verification within a reasonable period may result in account suspension.
3.4 Account Closure. You may request the closure of your 10wan account at any time by contacting [email protected]. Any balance remaining at the time of closure that is not subject to an outstanding bonus or investigation will be processed for withdrawal to your verified payment method.
4.1 Accepted Payment Methods. 10wan accepts deposits and processes withdrawals via the following methods: JazzCash, Easypaisa, bank transfer (HBL, UBL, Meezan Bank, Bank Alfalah), Visa/Mastercard debit card, UnionPay, and USDT TRC20. Available methods and applicable limits are displayed within the authenticated 10wan cashier at the time of transaction.
4.2 Currency. The Platform operates in Pakistani Rupees (PKR). All account balances, deposits, and withdrawals are denominated in PKR unless otherwise specified within the cashier for cryptocurrency transactions.
4.3 Deposit Limits. Minimum deposit amounts vary by payment method as displayed in the cashier. 10wan reserves the right to impose maximum deposit limits at any time. Users may also set personal deposit limits through the Responsible Gaming section of their account settings.
4.4 Withdrawal Processing. Withdrawal requests are processed within twenty-four (24) to forty-eight (48) hours of submission, subject to completed KYC verification and the absence of any pending bonus wagering requirements. 10wan reserves the right to request additional verification before processing any withdrawal.
4.5 Same-Method Policy. Withdrawals must, where possible, be processed via the same payment method used for the most recent qualifying deposit. This policy is in place to comply with anti-money laundering obligations.
5.1 General. 10wan may offer bonuses, free spins, cashback, and other promotional incentives from time to time. Each promotion is subject to specific terms including wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal caps that are communicated at the time the promotion is offered.
5.2 Wagering Requirements. Unless stated otherwise, bonuses are subject to a wagering requirement that must be completed before any associated winnings become withdrawable. The applicable wagering multiplier and eligible games will be specified in the individual promotion terms.
5.3 Abuse. 10wan reserves the right to void bonuses, cancel associated winnings, and close accounts where there is evidence of bonus abuse, matched betting, arbitrage, or the use of multiple accounts to exploit promotional offers.
5.4 Modification. 10wan reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
6.1 Acceptance of Bets. All bets placed on the 10wan Platform are subject to 10wan's acceptance. 10wan reserves the right to refuse, restrict, or void any bet or wager at its sole discretion, including in circumstances where an error in odds or game outcome has occurred.
6.2 Void Markets. In the event that a sporting event is abandoned, postponed beyond applicable settlement deadlines, or a technical error affects game integrity, 10wan reserves the right to void affected bets and return stakes to the User's account balance.
6.3 Game Malfunctions. In the event of a software malfunction, disconnection, or any technical error during a casino game session, 10wan's recorded outcome shall be the definitive result. 10wan shall not be liable for losses resulting from interrupted connections on the User's end.
6.4 RNG Certification. All Random Number Generator (RNG) casino games on the 10wan Platform are operated using certified RNG software. The RNG ensures that game outcomes are random and not influenced by 10wan or any third party.
The following activities are strictly prohibited on the 10wan Platform and will result in immediate account suspension and potential forfeiture of balances:
8.1 10wan is committed to promoting responsible gambling practices. The Platform provides the following tools accessible from within your account settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods, and self-exclusion.
8.2 Self-Exclusion. Users who believe they may have a gambling problem may activate self-exclusion from their account settings without contacting support. Self-exclusion periods range from a defined period to permanent exclusion. During self-exclusion, 10wan will take all reasonable steps to prevent access to the account.
8.3 Minor Protection. 10wan strictly prohibits the use of its Platform by anyone under 18 years of age. If you share your device with minors, you are responsible for preventing their access to your 10wan account and the Platform.
8.4 Users are encouraged to review the 10wan Responsible Gaming Policy available at /responsible-gaming for comprehensive guidance on managing gambling activity safely.
All content on the 10wan Platform, including but not limited to text, graphics, logos, game interfaces, and software, is the intellectual property of 10wan or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without prior written consent from 10wan.
10.1 To the maximum extent permitted by applicable law, 10wan, its directors, officers, employees, and licensors shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform, including losses arising from gambling outcomes, interrupted sessions, or technical errors.
10.2 10wan does not guarantee uninterrupted or error-free operation of the Platform. Scheduled and emergency maintenance may temporarily affect availability. 10wan shall not be liable for any losses suffered during periods of planned or unplanned downtime.
10.3 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other matter where exclusion of liability is not permitted by applicable law.
10wan collects, processes, and stores personal data in accordance with its Privacy Policy, available at /privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described therein. 10wan does not sell personal data to third parties for marketing purposes.
10wan reserves the right to amend these Terms at any time. Where changes are material, 10wan will endeavour to provide reasonable notice by posting updated Terms on the Platform. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
These Terms shall be interpreted in accordance with applicable international gaming law principles. Users are solely responsible for compliance with the laws of their own jurisdiction. Any dispute arising from these Terms or your use of the 10wan Platform that cannot be resolved through good-faith negotiation with our support team shall be subject to binding arbitration under internationally recognised arbitration rules.
For any queries, complaints, or concerns regarding these Terms and Conditions, please contact the 10wan support team:
Email: [email protected]
Support Hours: During Pakistan Standard Time (PKT) hours
Response Time: Typically within 24 hours
Age verification is mandatory. Underage access results in immediate account closure and forfeiture of funds pending investigation.
All balances in Pakistani Rupees. JazzCash, Easypaisa, bank transfer, and crypto accepted per cashier terms.
Multiple accounts are prohibited. Duplicate accounts will be closed and associated balances reviewed.
Deposit limits, cooling-off, and self-exclusion are available in your account settings — no support contact required.
All casino games use certified RNG software. Results are independently verifiable and not manipulated.
If any part of these Terms is unclear, reach out to our English-language support team before registering or depositing. We are here to help during Pakistan Standard Time hours and typically respond within 24 hours.
Email support at [email protected] | Visit the 10wan Casino lobby | Review the Privacy Policy and Responsible Gaming pages for related policies. 18+ only. Please gamble responsibly.